Privacy Policy

This Privacy Policy explains how Ailuna GmbH (“we”, “our”, “us”) collects, uses, and shares information when you use our website, applications, and digital services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy.

Information We Collect

a) Personal Information You Provide

Name, email address, phone number
Billing and payment information
Account registration data and preferences
Other information submitted when talking to the AI companion or contacting support or using Service features

Retention: 7 years (for billing/tax compliance); all other account data itself besides billing information retained while account is active or till data deleted by user

b) Usage and Device Information

IP address, device type, operating system, browser, pages/screens visited, features used, timestamps, and log files

Retention: 2 years; anonymized afterward

c) Location Data

Optional if device location enabled
Approximate or precise location during use of location-enabled features

Retention: 6 months

d) Cookies and Tracking Technologies
We use cookies and similar technologies for functionality, analytics, and personalization. Users can accept or reject non-essential cookies via the banner or in-app settings.

How We Use Your Information

We process personal data to:

Provide, operate, and maintain the Services
Create and manage accounts, deliver support
Process payments, subscriptions, invoices
Send important notices (Terms updates, security alerts)
Improve and develop new features
Personalize the user experience
Comply with legal obligations and protect our rights
Send marketing communications only with explicit consent
Marketing Communications

Users must opt-in for promotional emails or messages. Users can withdraw consent at any time via account settings or the unsubscribe link.

Legal Basis for Processing (EEA Users)

Where applicable, we rely on:

Performance of the subscription contract
Legitimate interest (service security, analytics, product improvement)
Consent (marketing, cookies)
Compliance with legal obligations
Sharing and Disclosure

We may share personal information with:

Service providers who perform tasks on our behalf (hosting, payment, analytics, email delivery) under Data Processing Agreements
Business partners only with consent or to deliver requested features
Authorities if required by law or to protect our rights or safety
In case of business transfer (merger, acquisition, asset sale), as an asset

We do not sell personal data for profit.

Third-Party Services and Links

Our Services may integrate or link to third-party services (analytics, maps, payment processors). These services have their own privacy policies; Ailuna GmbH is not responsible for their practices.

Data Retention

Data no longer required will be deleted or anonymized.

Security

We implement administrative, technical, and physical safeguards to protect personal data. No system is entirely secure — absolute security cannot be guaranteed. In the event of a data breach, we will notify affected users per applicable law.

International Transfers

Data may be transferred outside your country, including outside the EEA. Transfers are protected with safeguards such as Standard Contractual Clauses (SCCs).

Subscriptions and Withdrawal

Users consent to immediate digital delivery by registering, entering payment info, and using Services; withdrawal rights expire for delivered content per EU law.
Primary withdrawal: in-app subscription cancellation via account settings
Fallback: if technical issues prevent cancellation, email office@ailuna.care

Your Rights (EEA Users)

You may:

Access, correct, or delete personal data
Object to or restrict processing
Request data portability
Withdraw consent (for consent-based processing)

Requests via office@ailuna.care; we respond per GDPR/Austrian law.

Children

Services are for 18 years or older. We do not knowingly collect data from minors. Data found will be deleted promptly.

Changes to this Privacy Policy

We may update this Policy. Material changes will be posted with a new effective date. Where required, users will be notified.

Contact

Ailuna GmbH
Schmidtgasse 13, 2500 Baden, Austria
Email: office@ailuna.care
Tax Number: 16 406/4917 | VAT: ATU82078957
Data Controller for EU/EEA residents: Ailuna GmbH